All products are shipped discreetly in a brown box with absolutely no indication as to the contents. All goods that are shipped are sent by a recorded insured service. This means goods will not be left on the door step or with neighbours. This enables a fully discreet service and your confidentiality. Goods are dispatched within 24 hours. If for any reason we are out of stock, which is rare, we would expect to dispatch the goods in about 12 days but realistically this is much quicker. If there is a manufacturing delay with any products you will be notified by email as soon as we are aware. We use USPS and Federal Express. Due to the obvious health and hygiene implications with adult goods, for the goods to be returned if they are not broken the following terms have to be met: 1. The goods must be unused. 2. The goods must be in their original condition & packaging. 3. Goods that are not heat sealed in the box are non refundable and non exchangeable. 4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable. 5. The goods must be received back within 14 days from the day you received your order. 6. Lingerie and items of clothing are non refundable and non exchangeable. 7. Videos and magazines are non refundable and non exchangeable. If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.